Privacy Policy

Car Castle Rentals ("we", "our", or "us") operates the website carcastlegoa.com and provides self-drive car rental services in Goa, India. This policy explains what information we collect when you use our website or rent a car from us, and how we use it.

Information We Collect

When you enquire about or book a car, we collect:

• Your name and phone number
• Email address (if provided)
• Driving license details for verification
• Aadhaar card details for identity verification
• Pickup/drop location and rental dates

When you visit our website, we automatically collect:

• Device type and browser information
• Pages visited and time spent
• IP address and approximate location
• Referral source (how you found us)

How We Use Your Information

• To process your car rental booking and deliver the vehicle
• To verify your identity and driving eligibility
• To contact you about your booking (calls, WhatsApp, email)
• To send booking confirmations and rental updates
• To improve our website and services
• To respond to your enquiries and provide support

Information Sharing

We do not sell your personal information. We may share it with:

• Insurance providers in case of accidents or claims
• Legal authorities if required by law or court order
• Service providers who help us run our business (payment processing, website hosting)

Cookies & Tracking

We use Google Analytics and Google Tag Manager to understand how visitors use our website. These tools use cookies to collect anonymous usage data. We also use cookies to remember your preferences. You can disable cookies in your browser settings, but some website features may not work properly.

Data Security

We take reasonable measures to protect your information from unauthorized access or misuse. However, no internet transmission is completely secure. We encourage you not to share sensitive information (like license photos) over unsecured channels.

Your Rights

You can:

• Ask us what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Opt out of marketing messages at any time

To exercise any of these rights, contact us using the details below.

Third-Party Links

Our website may link to external sites (Google Maps, social media, etc.). We are not responsible for the privacy practices of those sites.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or your data: