Privacy Policy

1. Introduction

Welcome to Car Castle Rentals ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or rent vehicles from us. Please read this privacy policy carefully.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and phone number
• Driver's license information and driving record
• Payment information (credit/debit card details)
• Address and location information
• Age and date of birth for rental eligibility
• Emergency contact information

2.2 Automatic Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website and search terms
• Cookies and similar tracking technologies

2.3 Vehicle and Rental Information

• Rental dates and locations
• Vehicle preferences and rental history
• GPS location data (when using our vehicles)
• Fuel usage and mileage information

3. How We Use Your Information

We use the collected information for the following purposes:

• Process and manage your vehicle rental reservations
• Verify your identity and driving eligibility
• Process payments and prevent fraud
• Provide customer support and respond to inquiries
• Send booking confirmations and rental updates
• Improve our services and website functionality
• Comply with legal and regulatory requirements
• Send promotional offers and marketing communications (with consent)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We may share information with third-party service providers who help us operate our business, including payment processors, background check providers, and maintenance services.

4.2 Legal Requirements

We may disclose information when required by law, court order, or government authority, or to protect our rights, property, or safety.

4.3 Insurance and Claims

In case of accidents or insurance claims, we may share relevant information with insurance companies and legal authorities.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security assessments and updates
• Access controls and employee training
• Data backup and recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a structured format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website security and functionality

You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, including:

• Active rental agreements and related services
• Legal and regulatory compliance requirements
• Legitimate business interests and dispute resolution
• Tax and accounting obligations

When we no longer need your information, we will securely delete or anonymize it.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: